IBM Retired Employees' Club - London

Event Booking Rules

General

Many events sell out quickly.  The rule is:  Don’t delay – book today!  as places are issued on a “first come first served” basis.

Event Eligibility

When an event receives a subsidy we offer tickets/places as below in this order:

  1. IBM London Retiree Club Member plus optionally the Spouse, Family Member or Guest of the Member.
  2. Members of other IBM Retiree and Local Clubs with optionally one Family Member per Member.
  3. Members of other IBM Retiree and Local Clubs may be allowed to bring another Guest but this would be priced at the full cost of the ticket.

If events are run (eg holidays) that do not receive a subsidy, the committee, at their discretion, may offer places to non-IBM Members, family and friends.

Ticket Transferability

Tickets are not transferable, hence the person making the booking is required to attend the event.  This condition may be waived in exceptional circumstances and at the sole discretion of the event organiser.

Booking Form

If you use the paper booking form please fill it in legibly in block capital letters! 

We cannot process your booking form until we have received it.  For online booking forms this occurs when you receive the message in green text thanking you for your booking.  For paper booking forms this is when they are received by the event organiser.

Payment

We can only confirm a booking when the event organiser has received both a completed booking form and payment.  We accept payment by cheque or online banking (currently in trial status for a limited number of events).  We also accept payment using our Christmas Lunch raffle prize voucher.

Your cheque should be made payable to “IBM Retired Employees’ Club (London)”, or “IBM Ret Emp Club”.  Write a separate cheque for each booking.  Please write your personnel number and the event name on the back of your cheque.

You will be notified of when and how to pay if using online banking.  You must pay by the specified cut-off date, otherwise your request may be cancelled and the booking offered to another person.

Envelope Requirement

For some events we require a stamped, self-addressed envelope (size DL or larger) so that tickets or other information can be posted to you.  This will be specified on the booking form.  The envelope (one per event) must be included with your payment (if paying by cheque/voucher) and paper booking form (if used).  Otherwise simply post the envelope to the event organiser.

Event Confirmation

We will send booking confirmations at the latest two weeks prior to the start date of the event.  Such confirmation will only be sent to you if you provide us either with your email address, or a stamped, self-addressed envelope, when you book.

Booking Cut-Off

Bookings will not be accepted after the cut-off date.  This is the earliest of:

  • The date when all places are taken or all tickets sold.
  • The cut-off date in the event’s information and booking sheet, if specified.
  • When it is impractical for us to accept the booking for administrative reasons.
Waitlist

If a booking is received after all places are taken or all tickets are sold you may be placed on a waitlist.  In case of any cancellation we will offer the place(s) available to people on the waitlist in the order that they booked, having regard for the number of places requested and available.  We may also use the waitlist as an indication of the likely demand for the same/similar events in future.

Seating

If you wish to sit together with friends at the theatre or similar events please make a note of this on the online or paper booking forms.  We will try to accommodate your requests but may not be able to do so in all cases.

Cancellation and Refund Policy

Notify any cancellation to the event organiser as soon as is practicable.  The organiser will consult with the Treasurer and inform you whether a refund can be given.  The Treasurer will send a refund to you if it is approved.  Where possible a full refund will be given but sometimes a refund may only be partial, or there may be no refund at all.  This is likely to be the case when non-refundable advance payments or financial commitments have been made by the Club.

Note: A refund will not be provided if a Member or Guest misses an event and has not cancelled their booking.

Unsold Tickets for Subsidised Events

When we have unsold tickets for a subsidised event the Committee will offer these in the order listed below.  The price will be the Member price (the price that includes the club’s subsidy).  Anyone eligible can request as many tickets as they like, up to the number of unsold tickets that we have offered and available.

  1. London Retiree Club Members who have already bought tickets – to use for their family/friends.
  2. Members of other IBM Clubs – to use for themselves and/or their family/friends.

Note: If the unsold tickets were purchased from the venue at a concessionary price (for example, for people 60 or over), then the person who will be using the ticket must be at least 60 years old.

Tickets Lost in the Post

The Club takes no responsibility for lost tickets.  Where the information and booking sheet specifies that tickets will be supplied in advance you should expect to have received them at least two weeks before the start date of the event.  If you have not received them by this date contact the event organiser and they will try to assist you.

People with Disabilities

If you or your Guest is registered disabled and requires special assistance please specify this on your booking form.  Special assistance can include such things as: Disabled parking; Wheelchair access; and Admission for guide or assistance dogs.  We will pass these requests to the venue.

Animals

Animals other than guide or assistance dogs for the registered disabled are not permitted at Club events.

Contacts

If you have a query, cancellation, or request relating to a specific event please contact the event organiser.  Their details are shown on the Committee page of our website and published in each edition of Retiree News.

If you wish to give feedback about an event please see the Event Feedback page of our website or contact our Club Secretary.  For any other information please contact our Club Secretary.